Terms & Conditions

General Conditions and Terms of Use of this Website

This website is operated by The Hartpury Soap Company, and throughout all references to 'our', 'we' and 'us' are referring to The Hartpury Soap Company, whilst 'you' and 'your' are referring to the customer placing the order via this website.All orders are subject to these conditions. Your access to and use of  www.HartpurySoapCompany.co.uk is subject to the following Terms and Conditions, and by accessing and browsing this website, you accept these Terms and Conditions.

About us

The Hartpury Soap Company is a small family run business and our aim is to supply luxurious bathing products, made from high quality natural ingredients that you won't want to do without.  We endeavour to keep our impact on the environment to a minimum, and use recycled and/or recyclable packaging where possible.

Images and descriptions

We make every effort to ensure that photographs and descriptions of our products are correct.  Our bathing products are all made by hand in small batches, there may be slight variations from images due to the handmade nature of our products. We reserve the right to withdraw or alter specifications of products without prior notice (this does not affect orders already accepted and paid for in full). While every effort will be made to ensure that all items shown are in stock, due to their handmade nature we offer no guarantee of availability and inclusion on this website does not constitute an offer for sale.

Placing an order

We want you to make your purchase with ease, simply browse our online shop and items that you wish to purchase to your basket.  When you have finished shopping click on 'Checkout' and you will be taken through to finalise your purchase.  By placing an order with The Hartpury Soap Company, you confirm that you have read, understood and agree to the terms and conditions.  If you have any queries, please e-mail sales@hartpurysoapcompany.co.uk ,  before you place your order.

You will receive a confirmation e-mail to say that your order has been received, but is not confirmation that your offer to purchase goods has been accepted.  We will indicate acceptance of your order, and hence a contract between you and The Hartpury Soap Company, only once your order has been processed and dispatched to you.  We include this statement, to protect us if we have inadvertently made an error in our pricing.  In the case of a change of price we will contact you prior to dispatch to confirm that the price is still acceptable.

Products are made regularly in small batches, we may find that a batch has to be made specially to fulfill your order, if we are unable to dispatch your order within 7 days we will notify you by e-mail, with the option to cancel if you wish.

Prices and availability of goods are subject to change without prior notice. This does not affect any orders accepted and paid for in full.

Payments

Purchases made via this website are processed through PayPal secure servers, using any major credit or debit card. You do not require a PayPal account to pay by this method. Credit and debit cardholders are subject to validation checks and authorisation by their card issuer. We will not be liable for any loss or delay if a card issuer refuses to authorise payment. We do not see your credit card details

Your right to cancel

You may cancel you order up to the point of dispatch, unless we are making a bespoke item for you, without giving us a reason .   We will refund any payments made by you within 14 days, via PayPal.

Delivery, Postage and Packing

Delivery is £3.95 for orders up to £35 within the UK, delivery is free on orders over £35.

 

We understand that once you have made your purchase, you would like delivery as soon as possible, and aim to dispatch your purchase within 3 working days of receiving it, please be aware that weekends and Bank Holidays do not constitute working days.  We will notify you if there is going to be a delay.  We send orders via MyHermes. Please allow additional time to receive your order as busy times such as Christmas.

Damaged,  Missing or Incorrect Goods


If you receive damaged or faulty goods please notify us by email at sales@hartpurysoapcompany.co.uk with your name, address and order details. We ask that you return the goods unopened and unused in the condition that you received them, within 14 days of your receipt of the goods. We will then refund you in full including cost of postage and packing. All orders are carefully checked before dispatch, but in the unlikely event that there is anything missing or incorrect please notify us within 3 days of receiving your order, and we will rectify this, without charge.

Returns

We are sure that you will love your purchase from The Hartpury Soap Company, but if for any reason you are not happy with your purchase, please notify us within 5 days and return it to us within 10 days.  We will be happy to make an exchange or refund, providing the goods are returned unused, in their original packaging and in perfect condition. 

Health and Safety

To prolong the life and quality of your purchase, we recommend that your products are kept cool and dry (please do not store on a sunny windowsill)

We do not accept responsibility for any misuse of our products. Whilst our ingredients are natural and pure,  it is still possible that any of them, and essential oils in particular, may cause sensitivity in certain people. It is advised that products containing essential oils are NOT used during pregnancy, or by people with heart conditions. Please check with a suitably qualified professional such as your GP or qualified aromatherapist. If you are unsure about how essential oils may interact with certain drugs or medical conditions, please check with a suitable professional.

All references on our website are for general information purposes only, and are not intended to replace the advice of professionals. If you experience any adverse reaction from any of our products please discontinue use immediately.

Privacy Policy

We collect only the basic information required to process and post your order.  Your payments are made through PayPal, a third party secure provider and we have no access to your credit/debit card details.  We will not release, trade or sell any of your personal information, including e-mail address, to any outside party.  Our policy is to keep you personal and purchase information completely confidential, and solely for the use of The Hartpury Soap Company in fulfilling your order.

For time to time, if you have elected to receive them, we would like to send e-mails and newsletters to our customers with information such as new products, special offers, news from the Hartpury Soap Company.  You may opt out of these at any time.